Digital sporting and electronic shop dealing with developing, buying, and selling electronic equipment
Shop Policies
Returns Policy
We want you to be happy with your purchase. If you’re not satisfied, here’s how returns work:
Return Window: You may return most items within 14 days of delivery.
Condition: Items must be unused, in their original packaging, and in the same condition you received them. All original accessories, manuals, and seals must be included.
Non-Returnable Items:
Opened or used electronics (for hygiene and safety reasons)
Custom or personalized orders
Items damaged by the customer
Digital products or software (if applicable)
How to Return:
Contact us at [jibrusati@gmail.com] or through the SmallRun messaging system within 14 days of delivery.
We will provide a return authorization and shipping instructions.
You are responsible for return shipping costs unless the item is defective or we sent the wrong product.
Refunds: Once we receive and inspect the returned item, we will process your refund within 5–7 business days to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund.
Shipping Times
We aim to get your electronics to you as quickly and safely as possible.
Processing Time: Orders are typically processed within 1–3 business days after payment is confirmed (excluding weekends and holidays).
Estimated Delivery Times (after processing):
Domestic (within [The US]): 3–7 business days
International: 7–21 business days (depending on destination and customs)
Shipping Methods: We use reliable carriers. Tracking information will be provided once your order ships.
Delays: Delivery times are estimates only. Delays can occur due to customs, weather, carrier issues, or peak seasons. We are not responsible for delays outside our control.
Shipping Costs: Calculated at checkout based on location, weight, and selected shipping method. Free shipping may be offered on orders over a certain amount.
If you need your order urgently, please message us before placing it so we can advise on the best options.
Custom Order Policy
We occasionally accept custom or special-request orders for certain electronics and accessories.
What Qualifies as Custom: Modified products, special configurations, personalized engraving, or items sourced specifically for you.
Process:
Contact us with full details of what you need.
We will confirm whether we can fulfill the request and provide a quote, timeline, and any additional costs.
A non-refundable deposit (usually 30–50%) may be required before we begin work.
Payment: Full payment is required before the custom item is finalized and shipped (unless otherwise agreed).
Timeline: Custom orders typically take 7–21 business days to complete, depending on complexity. We will give you an estimated completion date when the order is confirmed.
Returns & Cancellations:
Custom orders cannot be cancelled once production has started.
Custom orders are non-returnable and non-refundable unless the item arrives defective or does not match the agreed specifications.
Approval: We may send photos or details for your approval before final production. Once approved, the order moves forward.
If you have any questions about a custom request, just message us — we’re happy to help.