Terms of Service

Last updated: May 2026

These Terms of Service ("Terms") govern your access to and use of the SmallRun marketplace at smallrun.net and any related services we provide (together, the "Service"). The Service is operated by SmallRun ("SmallRun", "we", "us", "our"), a marketplace headquartered in Indiana, United States. By creating an account, listing a product, placing an order, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility and Accounts

• You must be at least 16 years old to create a buyer account, and at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) to sell on SmallRun.
• You must provide accurate, complete, and current information when registering and keep it up to date.
• You are responsible for safeguarding your password and for all activity under your account. Notify us at support@smallrun.net immediately if you suspect unauthorized access.
• One person, one account. You may not transfer or sell your account to another person.

2. The Marketplace - Our Role

SmallRun is a marketplace that connects independent makers ("sellers") with buyers ("buyers"). The contract for the sale of any product is between the buyer and the seller. SmallRun is not a party to that contract, does not take title to any goods, and does not manufacture, store, or ship products. SmallRun provides the platform, payment infrastructure (via Stripe Connect), shipping rates and labels (via Shippo), and related tools.

For VAT purposes, SmallRun acts as a marketplace facilitator where applicable law requires - for example, intra-EU distance sales subject to the One-Stop Shop (OSS) scheme. See Section 7 for current limits on EU import VAT collection (IOSS).

3. Seller Terms

If you sell on SmallRun, the following additional terms apply to you:

• Stripe Connect onboarding. You must create a Stripe Express account and comply with the Stripe Connected Account Agreement and the Stripe Services Agreement. SmallRun does not control Stripe's verification, payout, or risk decisions.
• Accurate listings. You are responsible for accurate product descriptions, photos, pricing, weights and dimensions, lead times, and fulfillment commitments. You must honor every order placed for an in-stock item at the listed price.
• Fulfillment. You must ship orders within the lead time stated in your shop and provide tracking via the Shippo-generated label. Failure to ship may result in refunds being issued to the buyer at your expense and account suspension.
• Taxes. SmallRun, via Stripe Tax, calculates and collects sales tax and VAT at checkout where applicable. You remain responsible for any tax obligations arising from your own business activity outside the platform, and for declaring SmallRun income on your personal or business tax returns.
• Customs. You must accurately declare contents, value, and HS codes on international shipments. False declarations can lead to seizure, fines, and account termination.
• Intellectual property. You warrant that you own or are authorized to sell every product you list and that nothing in your listings infringes a third party's rights.
• Returns. You must publish a clear returns policy on your shop page and honor the EU 14-day right of withdrawal where it applies (see Section 6).

4. Fees

SmallRun charges sellers a platform commission on the product subtotal plus a flat per-order fee. Current commission and fee amounts are disclosed during seller onboarding and on the Open your shop page. We may change fees on at least 30 days' notice; continued use of the Service after the effective date constitutes acceptance.

Shipping is passed through at cost - you pay exactly what the carrier charges for the label, with no markup by SmallRun. If a seller chooses to ship via a label that costs less than the shipping amount the buyer paid at checkout, SmallRun will automatically refund the difference to the buyer via Stripe; neither the seller nor SmallRun retains the savings. Stripe's standard processing fees and any cross-currency transfer fees are deducted by Stripe before payouts and are separate from SmallRun's platform fees.

5. Buyer Terms

• You agree to pay the total shown at checkout, including taxes and shipping.
• You must provide an accurate shipping address. Re-shipments resulting from address errors are at your cost.
• You agree not to use the chargeback process to obtain goods you have actually received and kept - please contact the seller (and us, if needed) before disputing a charge with your bank.
• For purchases shipped from outside the EU into the EU, see Section 7 for the current import VAT and customs handling.

6. Returns, Refunds, and EU Right of Withdrawal

Each seller publishes their own returns policy on their shop page. In addition, the following statutory rights apply where the law requires them:

• EU/UK distance-selling withdrawal. If you are a consumer in the EU/UK/EEA buying from a seller for purposes outside your trade or profession, you have the right to withdraw from a purchase within 14 days of receiving the goods, without giving any reason. To exercise the right, contact the seller in writing within the 14-day window. The seller must refund you within 14 days of receiving the returned goods. The withdrawal right does not apply to goods that are made to order or personalized, sealed goods unsuitable for return for hygiene reasons once unsealed, or other categories listed in Article 16 of the EU Consumer Rights Directive.
• EU conformity guarantee. Goods must conform to the contract for at least two (2) years from delivery. If they do not, you may seek repair, replacement, price reduction, or refund from the seller in accordance with applicable national law.
• US returns. Buyers in the United States may return items in accordance with the seller's published returns policy. Federal and state consumer-protection law otherwise applies.

If you and the seller cannot resolve a return or refund dispute, SmallRun may - at its discretion - mediate or, where evidence supports it, issue a refund and recover the amount from the seller's payouts. EU buyers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

7. Shipping, Customs, and EU Import VAT

Shipping rates are fetched in real time from carriers via Shippo and shown to the buyer at checkout. Sellers purchase pre-paid labels through their dashboard.

For sellers based in the EU shipping within the EU, VAT is collected and remitted via the EU One-Stop Shop (OSS) scheme through Stripe Tax. For shipments into the EU from outside the EU, SmallRun's Import One-Stop Shop (IOSS) registration is currently in progress. Until IOSS goes live on the platform, those packages ship DDU (Delivered Duty Unpaid) - the buyer is responsible for any import VAT and carrier handling fees charged on delivery. Sellers must make this clear to EU buyers, and buyers placing such orders accept this responsibility.

8. Prohibited Items and Conduct

Prohibited items. You may not list, sell, or use the Service to facilitate:

• Illegal goods - anything illegal to sell, ship, or possess in the buyer's or seller's jurisdiction.
• Counterfeits and infringing items - replicas, knock-offs, or items using third-party trademarks, copyrights, or patents without authorization. This includes uploading or selling cloned firmware, ROMs, or copyrighted schematics you do not own or have permission to distribute.
• Resold mass-produced goods and dropshipping - SmallRun is for items you make, modify, or build yourself. Pure resale or dropshipping of mass-produced goods is not allowed.
• Weapons - firearms, ammunition, explosives, regulated knives, gun parts intended to circumvent regulation, or items designed primarily as weapons.
• Hazardous materials and regulated substances - items requiring HAZMAT shipping, lithium cells outside the configurations carriers allow, controlled chemicals, drugs, drug paraphernalia, or tobacco/vape products.
• Adult / sexual content - pornographic content, sexual services, or items intended for sexual use.
• Personal data and surveillance tools - doxxing kits, hidden-camera devices marketed for surveillance, stalkerware, credential lists, exfiltrated data.
• Hateful or extremist content - items, imagery, or symbols promoting hate, violence, or extremist ideology against people based on race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, disability, or veteran status.
• Items that endanger minors - sexual content involving minors, or items targeted at exploiting or grooming minors. This includes any imagery that sexualizes minors.
• Live animals or animal products from endangered species.
• Recalled goods - items currently subject to a manufacturer or government safety recall.
• Items requiring licensure to sell - medical devices, prescription products, or anything requiring professional credentials we cannot verify.
• Anything on Stripe's restricted businesses list.

Prohibited behavior. You also agree not to:

• Defraud or deceive - misrepresent items, fake shipments, manipulate reviews, open fake shops, or attempt to evade fees.
• Harass or abuse other users - threaten, dox, sexually harass, or persistently contact another user against their wishes (including via direct messages).
• Spam - bulk unsolicited messaging, coordinated inauthentic posting, link spam, or using SmallRun to promote external products at scale.
• Circumvent platform fees - solicit buyers to complete a purchase off-platform after meeting them on SmallRun.
• Abuse accounts - create duplicate or sock-puppet accounts, use SmallRun while suspended, or share accounts to evade restrictions.
• Run automated abuse - scraping, denial-of-service, credential stuffing, or any automated activity that exceeds normal human-rate use.
• Reverse-engineer security or interfere with the platform - probing for vulnerabilities outside an authorized disclosure process.

Reporting violations. Use the Report link visible on listings, posts, and comments. For copyright infringement, use our DMCA takedown form. For urgent safety issues, email support@smallrun.net.

Enforcement. Violations may result in any combination of: removing the listing or post, hiding comments, restricting your account features, withholding payouts, suspending your shop, banning your account, and (in serious cases) cooperating with law enforcement. Repeat violations escalate the response.

9. User Content and Intellectual Property

You retain ownership of content you post to the Service (product listings, photos, build logs, comments, messages). By posting, you grant SmallRun a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify (for formatting and resizing), publicly display, and distribute your content for the purpose of operating, providing, and promoting the Service. This license ends when you delete the content, except for copies retained in backups, cached or archived pages, and content others have copied or shared.

You warrant that you have all rights necessary to grant this license and that your content does not infringe third-party rights or applicable law.

10. Notice-and-Action - Reporting Illegal Content (EU DSA)

In line with the EU Digital Services Act, any person can notify us of content on SmallRun they believe is illegal. To submit a notice, email support@smallrun.net with:

• A sufficiently substantiated explanation of why you consider the content illegal;
• The exact URL(s) of the content;
• Your name and contact email (anonymous reports of certain criminal content are accepted);
• A statement that you are acting in good faith and the information is accurate.

We will acknowledge your notice, review it in a timely and non-arbitrary manner, and notify both the reporter and the content provider of the decision and the reasons for it. Internal complaints against our decisions can be submitted to the same address within six months.

11. Copyright Complaints (US DMCA)

SmallRun responds to notices of alleged copyright infringement under the US Digital Millennium Copyright Act (17 U.S.C. § 512). Submit a notice using our DMCA takedown form, or email our designated agent at support@smallrun.net. Counter-notices may be sent to the same address. A complete notice includes:

• Identification of the copyrighted work claimed to be infringed;
• Identification of the allegedly infringing material and its URL;
• Your contact information (name, address, phone, email);
• A good-faith statement that you believe use of the material is unauthorized;
• A statement, under penalty of perjury, that the information is accurate and you are authorized to act on the rightsholder's behalf;
• Your physical or electronic signature.

We may terminate accounts of users who are repeat infringers.

12. Suspension and Termination

You may close your account at any time from your account settings. We may suspend or terminate your account, with or without notice, if you breach these Terms, if your activity creates legal or financial risk for the Service, or if required by law. We will give reasonable advance notice and a statement of reasons where the law requires (for example, under the EU DSA) and except where doing so would defeat the purpose of the action (for example, ongoing fraud).

Termination does not relieve you of obligations accrued before termination (for example, outstanding orders, fees, or chargebacks). Provisions that by their nature should survive termination - including Sections 9, 13, 14, 15, 16, and 17 - will survive.

13. Disclaimers

Except where prohibited by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. SmallRun does not warrant that the Service will be uninterrupted, error-free, or secure, or that any product listed by a seller will meet your expectations. Mandatory consumer-law warranties (including the EU two-year conformity guarantee in Section 6) are not affected by this clause.

14. Limitation of Liability

To the maximum extent permitted by law, SmallRun and its officers, employees, and agents will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost data, or business interruption, arising out of or related to your use of the Service. Our total aggregate liability for any claim arising under these Terms is limited to the greater of (a) the fees you paid SmallRun in the twelve months before the claim or (b) USD $100.

Statutory exceptions. Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any non-waivable rights you have as a consumer under EU, UK, or US state law. If you are a consumer in the EU/UK/EEA, your statutory rights remain unaffected.

15. Indemnification

You agree to indemnify and hold harmless SmallRun from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of (a) your breach of these Terms, (b) your content or products, (c) your violation of any law or third-party right, or (d) your interactions with other users. This clause does not apply to consumers in jurisdictions where it is not enforceable.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Indiana, United States, without regard to its conflict-of-laws principles. The parties agree to the exclusive jurisdiction of the state and federal courts located in Lake County, Indiana for any dispute not subject to mandatory consumer protections elsewhere.

Consumers. If you are a consumer, you may have the right to bring proceedings in your country of residence and to rely on mandatory consumer protections of that country, and nothing in this Section overrides those rights. EU consumers may also use the EU Online Dispute Resolution platform.

Before filing any formal proceeding, you agree to first contact us at support@smallrun.net and attempt to resolve the dispute informally for at least 30 days.

17. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. For material changes, we will notify registered users by email and/or via a prominent notice on the Service at least 30 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree to a change, you may close your account before the effective date.

18. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any policies referenced in them, constitute the entire agreement between you and SmallRun regarding the Service.
• Severability. If any provision is held unenforceable, the remaining provisions will continue in full force.
• No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events outside its reasonable control (natural disasters, war, internet outages, acts of government).
• Language. The English version of these Terms is the controlling version; translations are provided for convenience.

19. Contact

For questions about these Terms, to submit a notice under Sections 10 or 11, or to begin the informal dispute-resolution process, email support@smallrun.net.